Returns & Exchanges
We want you to be completely happy with your purchase from The Village Anthology, but we get it, sometimes it just doesn’t work out! You have 14 days to return your item(s). All returns must be in their original condition with the original packaging and tags attached.
Please contact us by email at firstname.lastname@example.org before returning any goods, and quote your full name, delivery address and order number. Upon receipt, we will contact you to arrange exchange terms and to organize the return.
Please note that original and return postage is non refundable. It is advisable to obtain proof of postage, with tracking, as unfortunately we cannot be held responsible for any lost packages.
Once received by us, providing items are in their original condition you will be issued a store credit as soon as possible.
We are unable to offer a full refund or exchange for items that are not received back in perfect, resale condition.
Cancelling Your Order
If you wish to cancel your order please email us as soon as possible at email@example.com If the order has already been dispatched, you should follow the procedure above. Postage and shipping costs are non refundable.
Damaged Or Defective Goods
We will do our utmost to ensure that your order arrives in perfect condition. We insure all of our items, and we understand that occasionally damages do occur during transit, so in this case please contact us by email at firstname.lastname@example.org within 3 days to take care of this. At this point we will offer you a refund or exchange depending on stock availability and agree on a cost of return postage.
Similarly, if you encounter any quality defects or faults with your purchase after receiving and using them, please contact us by email and we will do our best to rectify the situation as quickly as possible.